Warranty and guarantee

Standard warranty

Every AUREVON machine is warranted against defects in materials and workmanship for 12 months from the installation date, or 14 months from shipment, whichever ends first. During this time we repair or replace defective parts at no charge and cover the labor to do so. Remote support is included.

Performance guarantee

Each machine is tested against its written specification at our factory (FAT) and again at your site (SAT). If it does not meet the specification at acceptance, we will correct the problem at our cost. If we cannot, you may return the affected equipment for a refund of its price.

Extended coverage

Maintenance plans extend warranty coverage to 24 or 36 months and include scheduled visits, priority service and software updates. Plans cost about 15 to 20 percent of the hardware price per year.

Supplies, software and services

• Inks, labels, ribbons and spare parts: replaced free if defective or damaged in transit. Report within 14 days of delivery. Unopened items may be returned within 30 days.
• Software: 90-day software warranty. Updates are included with an active support plan.
• Installation and validation: if a protocol fails because of our work, we repeat it at no charge.

What is not covered

• Wear parts such as nozzles, belts, filters and print heads
• Damage from misuse, accidents or unauthorized changes
• Use of inks or supplies we do not approve
• Improper power or air supply
• Normal wear and tear

How to make a claim

Email sales@aurevonindustrialtechnologies.com with the product code, serial number, a description of the problem, and photos or a short video. We reply within one business day and arrange remote help, parts or a visit.

Shipping and returns

Freight is quoted with each order. Customers outside the USA are responsible for import duties and taxes. Made-to-order and custom machines are not returnable except under the performance guarantee above.

Draft terms. Have them reviewed by your attorney before relying on them.